By accessing this
website or ordering any goods via the www.sunkissedbrides.co.uk, you the customer (hereafter referred to in the following ways:(the)
customer/s, (the) client/s, you, yourself), agree to these terms and conditions
without exception.
If you do not agree
to them, you may not use this website and should leave it immediately and not
purchase any items from this on-line store.
The www.sunkissed.co.uk/store website is provided solely for your personal use.
You may not use this website for any commercial purpose.
It
is understood that hereafter Sunkissed Brides may be referred to in the
following ways: The company, we, us, our, ourselves.
Conditions of Use
Online
Shopping:
We have taken great care in presenting
the products on our website as accurately as possible. However, the images you
see will depend on your monitor's display and colour capabilities. We are therefore
unable to guarantee that the product images you see are an accurate representation
of the actual merchandise.
Before you place an
order you should read the following:
Acceptance of your order, Delivery Information and Returns Policy. These pages form part of
these terms and conditions and contain important information about your order.
By submitting an order to us through our website, you represent and warrant that
the payment details provided on your order are valid and correct, and that when
your order is accepted and processed by us, payment will be made in full.
If the Billing details for your order are the same as your Delivery address details,
by placing an order on the website you confirm that you are the person referred
to in the Delivery address details. Otherwise, by placing
an order, you confirm that you are the person referred to in the Billing details.
Visitors under the age of 16 should not register
with this website or submit any information to us.
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Acceptance
of your Order:
Shortly after you have placed
an order with us by pressing the ‘Add to Basket’ an email will be sent to you
acknowledging the exact details of your order.
This email is not an order confirmation or order acceptance from Sunkissed Brides. Order acceptance and the completion of the contract between you and Sunkissed Brides will take place when your order is dispatched, unless you have
cancelled the order in accordance with the Order Cancellation instructions set
out below.
Non-acceptance of an order may be a
result of one of the following: The product you ordered being out of stock - see
Product Availability; Our inability to obtain authorisation for your payment;
The identification of a pricing or product description error;
Failure to meet the eligibility to order criteria set out in the Terms and Conditions.
Internet orders will be confirmed by email. Should you not receive confirmation
within 10 business days, please contact our order line on 01202 478396. Click
here to email
Call
Centre and Orderline:
Our operators will be
delighted to help you with ordering details over the telephone, although due to
our high level of security the order itself must be placed using our website payment
systems or in person in our store. They will be able to advise you on the range
of merchandise we offer on our website and help you with queries about payment.
Our Call Centre and Orderline are open from 10am to 5.30pm (GMT / BST) Tuesday
to Friday. Please call 01202 478396 Click
here to email
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Order Cancellation:
If you wish to cancel your order please contact Sunkissed Brides Customer
Services by: calling 01202 478396 between 10am to 5.30pm Tuesday to Friday returning
your acknowledgement email to us stating your intention to cancel the order.
It may not always be possible to stop an order from being dispatched, as we endeavour
to process orders immediately. If your order has already been dispatched please
return the order.
Please note that your right to
return goods does not apply to certain products. Further details are set out in
our Returns Policy.
Where your order is returned
to us within 8 working days of your delivery, or you notify us in writing or by
email of your wish to cancel your order within this period, the cost of your order
and your original postage and packing charge will be reimbursed in full.
Please note that cancellations or alterations to orders marked as Wedding non-returnable
goods must be made within 24 hours of ordering.
Payment
Methods: We accept payment by American Express, Visa, MasterCard, Switch and Solo
using only the Paypal system, or a cheque / banker's draft made out to: Michele Keffen(allow 5-10 working days for clearance and add this to the normal
delivery times).
Please note that we do not accept credit
or debit card payments via post or telephone.
Please note
that Sunkissed Brides does not accept cash or gift vouchers as payment online.
Please do not be tempted to send cash via the postal system.
It is understood that Sunkissed Brides will not be held responsible for
any losses that may occur in connection with your attempting to use this method
of payment.
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Pricing Policy:
All prices shown on the website are in £Sterling and are inclusive of VAT, where
applicable.
Prices may change and offers may be withdrawn at
any time. VAT free prices, are quoted for deliveries outside the EU, where applicable.
Sunkissed Brides endeavours to ensure that all merchandise offered on the
website is available at the same price in the Christchurch store. However, from
time to time (particularly during Sunkissed Bride's Sale and promotional
periods) we may offer additional discounts for purchases online from www.sunkissedbrides.co.uk online store
that do not apply in the Christchurch store.
Additionally, items
offered as sets on this site may not be offered as part of a set within the store
and individual prices may apply. Our Christchurch store may also run additional
discount promotions that are not available on the website due to stock structure.
Product
Availability / Information / Liability:
We feature products
on our website that have been carefully selected for Online Shopping. Once an
item is sold out it will be taken off the website at the earliest opportunity
and may not be available again.
It is understood that although
Sunkissed Brides makes every reasonable effort to ensure that the garments
/ accessories made / supplied are the correct colour and or shade if matching
is required, the company will not be held responsible for mistakes or variations
in this regard. It is important to note that materials such as silk do vary in
shading and texture from time to time as they are natural fibres. Occassionally
with man-made fibres, colours will vary slightly due to batches of fabric being
dyed separately. Being a natural fibre, silk is prone to creasing and although
the company makes every reasonable effort to reduce the amounts of creases during
delivery, it cannot be held responsible for creasing.
It is also
understood that the company cannot be held responsible for any problems with colour-fastness
of garments or parts of garments if the garments or parts of the garments are
cleaned by the client or a third party on behalf of the client. Even when a garment
has been marked as 'dry clean only' this does not guarantee that it will remain
colour-fast when dry cleaned.
Prices of products may change from
time to time. If items that you order are out of stock, subject to a delay or
the price is higher than that shown on your order, we will try to contact you
at the email address you provided when placing your order. If we cannot contact
you or receive no response to our email, we will continue to process the remaining
items on your order.
All items are subject to availability.
If, due to unforeseen circumstances, it is necessary to substitute an item, the
item will be of equal or greater value than that which it replaces. Substitutions
will only be made with your prior consent.
It is understood that
the company cannot be held responsible or liable for any problems or losses (apart
from those covered by the customer's statutory rights as a consumer) whether actual
or perceived that may arise from the wearing, purchase or non-supply of the garment
or accessory. The company will, however, make every reasonable effort to supply
the items / items on time and in good condition.
The liability
of the company will not exceed the initial invoice purchase price of the garment
or other supplied items.
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Delivery Information:
We endeavour to despatch most goods within 3-7 working days
of receipt of a cleared payment unless a minimum order period has been specified,
however on rare occassions it may be necessary to allow up to 21 days for delivery
of products you have purchased on the Sunkissed Brides website.
Please
note that individual items may be dispatched separately.
Returns Policy:
We hope that you will be totally satisfied
with any purchase made with Sunkissed Brides. If you are not completely
satisfied with your purchase, you may exchange or refund your goods within 7 days
of receipt.
This is also with the exception of items that have had the swing tags removed.
If the item / goods have had the swing tag removed then we will
not accept the return of the item / goods. In the case of shoes, we will not accept
returns if there is any sign of wear on the soles / heels of the shoes.
This is due to the nature of wedding dresses, accessories and occassionwear being
required for a single event. If the swing tag has been removed or there are signs
that shoes have been worn for any length of time other than just being tried on
for fitting purposes, it will be assumed that the item / goods has / have been
worn to the event and a refund will be refused.
The goods must
be returned to us in the same condition as supplied to you. Where your order is
returned to us within 7working days of your delivery, or you notify us in writing
or by email of your wish to cancel your order within this period, your original
postage and packing charge (but not your return postage costs) will also be reimbursed
in full.
Except in relation to faulty or incorrectly supplied
goods, where your statutory rights are unaffected, the following items may not
be returned: personalised good / goods made to a customer's specifications, pierced
earrings, lingerie/ nightwear and hosiery.
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Returns Instructions
By Post:
Please package the merchandise to prevent damage,
(dresses must be sealed in plastic before parcelling to avoid water damage in
transit) enclosing a note specifying the reason that you are returning the goods
along with you name, address and telephone number and send the merchandise using
registered post or other secure and insured method of delivery, retaining the
receipt until you have received credit for your return.
Please
make sure that you ask for the goods to be insured up to the level of the original
inclusive price as Society Brides Limited will not be held responsible for any
goods that are lost by your chosen postal service.
Please
note that the return costs are not pre-paid. Postage or other return costs will
be the customer’s responsibility and will be reimbursed by us only in the case
of damaged, faulty or incorrectly supplied goods.
You must return
the goods, together with their packaging, in the same condition as supplied to
you.
If you have any further questions about our returns policy
please contact Sunkissed Brides Customer Services on (01202) 478396 or click
here to email us.
Returns
Address:
Sunkissed Brides, Michele Keffen, 7 Sandown Road, Christchurch, Dorset, BH23
3HG
The
Website:
We may change the Sunkissed Brides website
and correct or update information (including product information) on it at any
time without notice. Except in relation to the description of products and services
available for order from our website, we do not guarantee and are not responsible
for the accuracy of any information provided on the website.
We do not represent or warrant that the material contained in the website, any
of the functions of the website and the server will operate without interruption
or delay or will be error-free, free from defects, viruses or bugs or compatible
with any other software or material. Accessing the website is entirely at your
own risk.
You must not transmit through or to our website any
defamatory, threatening, obscene, distressing, harmful or pornographic material
or material which may infringe upon the rights of others (including intellectual
property rights, rights of confidentiality or rights of privacy) or which does
not comply with all relevant laws.
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Liability and
Indemnity:
We do not exclude or limit our liability or the
liability of any other person for death or personal injury resulting from our
or their negligence or for fraudulent misrepresentation. Except as set out above
and in relation to our contractual obligations to supply goods and/or services
following acceptance of orders placed on our website, neither we nor any of our
agents, affiliates, directors, employees or other representatives will be liable
in contract, tort, negligence or otherwise for any loss or damage whatsoever in
any way connected with your use of the website.
We shall not
be liable for any indirect, or consequential loss of whatever nature, including
damage to software or hardware, loss of data, damage for loss of business, loss
of profits, or any other indirect or consequential loss arising out of or in connection
with your use of the website (including without limitation, any such loss arising
out of or in connection with any order placed on the website, whether or not accepted
by us).
You agree to indemnify us (Sunkissed Brides) and
our agents and officers, and employees, immediately on demand, against
all claims, liability, damages, costs and expenses, including legal fees, arising
out of any breach of these Terms and Conditions by you.
We
may terminate your use of the website immediately if we consider that you have
breached these Terms and Conditions.
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Jurisdiction:
The website is controlled and operated in the UK. These Terms and Conditions and
all matters connected with any order you place in our website are governed by
English law and you agree to submit to the exclusive jurisdiction of the English
courts in relation to all matters connected with or arising out of the website
or any order you place on the website.
General:
We may change these Terms and Conditions at any time. If any of these terms and
conditions are invalid or unenforceable, the remainder of these terms and conditions
shall continue to have full force and effect.
For Amex card
holders, customers must call their bank to notify them before ordering should
the delivery address be different from their card billing address.
These conditions of use may be altered from time to time where we consider it
reasonable and necessary to do so. The current conditions of use will be available
at all times at our Christchurch store.
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Personal
Information / Privacy Policy:
Any
correspondance which you may have with ourselves via our E-mail / form facility
is considered as private information and is not knowingly passed on to any third
parties.
It is understood that this
is with the exception of information being used for ordering / enquiries relating
to availability of an item on your behalf where we might pass it on to one of
our suppliers (e.g. availablity of a garment where your measurements are needed
to ensure a good fit). We are careful to keep any such
information to a minimum.
No information
is knowingly passed to any third party for any other purpose than has already
been specified without your approval (either verbal or written).
To
enable us to monitor the effectiveness of our website we use a cookie on each
page of our site issued by statcounter.com; this enables us to see how many people
view our web pages and may sometimes prompt a security warning at the top of your
browser, depending upon it's type (please feel confident to allow this). It is
not adware or spyware (we do not approve of either).
Society
Brides Limited is a company that takes your privacy seriously and is registered
with the UK government under the Data Protection Act of 1988.
If
you have any concerns about the security of your payment / credit card details please click here for further
information.
If you have any enquiries that
relate to these terms and conditions please contact us by using the form on our
contact page:click
here to email
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